Frequently Asked Questions

Scope of Practice

What conditions and symptoms do you treat?

Health conditions we treat include stress and anxiety, chronic fatigue, hypothyroidism, conditions and symptoms of the gastrointestinal tract (including acid reflux, constipation, diarrhea, bloating, gas, IBS and SIBO), hormonal imbalance (including menstrual irregularities, PCOS and PMS), autoimmune conditions, allergies, prediabetes, diabetes, hypertension, hyperlipidemia, and rashes. We also work with our patients to optimize their health and do preventative medicine as well as health and nutrition coaching. Dr. Bojana Jankovic Weatherly is a board-certified internal medicine physician, and practices integrative and functional medicine. She approaches individuals with health concerns, chronic disease, and symptoms through the lens of her three core areas of training and expertise, applies evidence-based modalities that are personalized to each patient she works with, and develops a plan, in partnership with the patient, to achieve her or his health goals.

Why does your approach to patient care go above and beyond the standard care?

We are here to help you nourish your body and mind, and support your path to your best health, more energy and more fulfillment. Each person has her or his unique qualities, experiences and goals. We recognize this and while we apply the principles of integrative medicine, that includes internal and functional medicine, when working with each patient, we go far beyond treating the symptoms. We search for the root cause(s) and work upstream of symptoms to help support the body to heal and cultivate the healing mindset. Dr. Bojana Jankovic Weatherly applies the analytical skills and problem-solving principles she cultivated during her rigorous residency training program in internal medicine. Over the course of her career, she has witnessed the profound results that are possible with integrative and functional medicine, preventative health care and an integrated mind-body-spirit approach and uses and recommends the most effective modalities within these disciplines.

What is Integrative Medicine?

Integrative medicine encompasses conventional and complementary medicine approaches that are evidence-based. While conventional medicine is exceptional at treating medical emergencies and advanced medical conditions and disease states, integrative medicine is exceptionally successful at supporting the body to heal through more natural approaches. By practicing integrative medicine, Dr. Bojana Jankovic Weatherly offers the best of Western and complementary approaches, including functional medicine, mind body medicine and nutritional approaches. She partners up with her patients to naturally help support their healing process and re-establish balance.

Here is an explanation of what integrative medicine is by Dr. Andrew Weil, a pioneer in the field. Dr. Bojana Jankovic Weatherly is a proud integrative medicine fellowship graduate and studied under Dr. Weil and the extraordinary faculty at University of Arizona for two years.

What is Functional Medicine?

Functional medicine is rooted in a personalized, patient-centered, scientific approach that relies on our understanding of each unique individual’s genetic, biochemical and lifestyle factors. This approach involves analysis of detailed physiological and biochemical markers that guide our treatment plans. Functional medicine improves patient outcomes by not only treating symptoms but doing the comprehensive investigative analysis to get to the root cause(s) and triggers of symptoms.

Adapted from the Institute of Functional Medicine website. Dr. Bojana Jankovic Weatherly has completed several training modules offered through the Institute of Functional Medicine.

What is Internal Medicine?

Internal medicine is a discipline of medicine that focuses on treating adults by utilizing the highest quality of medical evidence available. In the United States, an internist is required to complete a three-year residency training after graduating from medical school. After residency, an internist may choose to practice primary care as a general internal medicine doctor or subspecialize in a discipline (such as cardiology or gastroenterology). Internists provide a wide scope of care to their patients, ranging from preventative care to caring for patients with multiple complex medical conditions. Internists are sometimes referred to as the “doctor’s doctor,” because they are often consulted by other physicians to help solve challenging diagnostic dilemmas.

Adapted from American College of Physicians (ACP) website. Dr. Bojana Jankovic Weatherly is a board- certified internal medicine physician.

What training has Dr. Bojana Jankovic Weatherly had?

Dr. Bojana Jankovic Weatherly is a board-certified internal medicine physician. After completing her bachelor’s degree in Biophysics Honors and her master’s degree in the field of cancer research, she completed her MD degree at the University of British Columbia Faculty of Medicine. She then went on to complete her internal medicine residency training at Cedars-Sinai Medical Center and West LA Veterans Affairs in Los Angeles. While practicing primary care at Cedars-Sinai, she enrolled in the University of Arizona Fellowship in Integrative Medicine, founded by Dr. Andrew Weil, a pioneer in integrative medicine. Shortly after, while still practicing primary care, she went on to obtain training in functional medicine through the Institute of Functional Medicine in order to provide comprehensive, evidence-based, personalized care to promote health and healing and utilize a multitude of evidence-based modalities. Dr. Bojana is a lifelong learner and is an active participant in functional medicine mentorship groups and regularly attends conferences and stays up to date on evidence-based medicine.

In 2018 and 2019, Dr. Bojana was named one of the Top Doctors in New York, and in 2016 and 2017, she was named Top Doctors’ Rising Star in Southern California. For a complete look at Dr. Bojana Jankovic Weatherly’s education, training and awards, please visit our “Meet Dr. Bojana and our care team” page.

What training has your health coach, Vanessa Kahler, had?

Our Health coach has 20 years of experience as qualified nutrition therapist having trained for 3 years under the tutelage of renowned Patrick Holford at The Institute for Optimum Nutrition, UK. She also holds a Degree in Healthcare studies from Manchester Metropolitan University and a Bachelor of Science Degree in Nutrition Science from The Centre for Nutrition Education and Lifestyle Management accredited by Middlesex University. Having lived in many parts of the world, she has worked alongside integrative medical doctors in Sydney, London and Dubai, prior to moving to New York with her family.

Vanessa is also certified as a health coach with Kerri Glassman at the Nutritious Life studio. She has also trained in Mindfulness meditation with Shamash Alidina, and completed an 8 week mindfulness-based stress reduction program and meditation studies at the Benson Henry Institute for Mind Body medicine at Massachusets General Hospital. Vanessa has completed a 100 hour yoga teacher training and regularly practices yoga.

Do you provide referrals to specialists?

Yes, we have a network of highly trusted specialists and other healthcare providers who we refer to when appropriate. We believe in a collaborative approach, and with your permission, will coordinate your treatment plan with your other providers and work together to optimize your care.

About Our Practice & Getting Started

How do I get started?

Welcome to our practice! We are glad you are making this wise investment in your health. To take your first step to become a patient in our practice, please complete this form. You may schedule your initial visit or set up a 20 minute complimentary phone call with Dr. Bojana Jankovic Weatherly, to discuss your health history, make sure we are the right fit and discuss how we can support you in your wellness journey.

Why should I sign up for a health package?

We recommend a health package for most patients because we believe that with this level of support and consistent touch points, we are able to deliver the best care and value for your visits. Each patient’s journey and health goals are unique, but in our experience, progress occurs over weeks to months, and we anticipate needing periodic follow ups to refine your plan, and respond to any new information we obtain from your lab results. Our packages encourage you to take full advantage of all the resources we have to offer so that you can have maximum success in reaching your health goals.

What types of visits do you offer?

We offer an initial visit (75–90min) for new patients and follow up visits (ranging from 30-60min) for established patients. We offer packages of appointments to deliver greater value to our patients both in our touch points and in price. If you would like to see us first, before committing to a package, you may book an initial appointment, and use this towards purchasing a package at the time of your first visit.

What does my visit involve?

To prepare for your visit, we ask that you complete a questionnaire prior to your appointment. This can be found on the patient portal. The initial visit lasts 75-90 minutes to allow you enough time to discuss your health history and concerns with your provider, as well as to engage in a constructive discussion regarding your plan. Please feel free to write out any questions you may have and bring them to your visit, so that we can be sure to cover them. Most importantly, this is the time for your provider to get to know you! Please visit our “What To Expect” page for a more detailed explanation of your visits.

How do I access the patient portal?

You may click here to be brought to the patient portal.

How do I update my information on the patient portal, such as a name change or pharmacy information?

To update your name, address or your pharmacy information, first sign into your patient portal account. Once logged in, you will see a list of icons to the right. You can edit your personal information in “My account details” tab (or go to the appropriate category to edit other information).

Do I need to fill out any forms?

If you are a new patient, we ask that you complete our questionnaires at least 48 business hours prior to your first appointment. This allows our providers the time to review your health history and prepare for your appointment to bring the most value to your visit. You can locate our questionnaires in your patient portal. Click on the blue “Questionnaire” icon on the right-hand side of the portal screen to see the list of items to complete. Please allow yourself at least 30 minutes to complete these forms.

Why should I see a health coach?

Our health coach is here to help you translate our health recommendations into practice! Our coach will help you ease into a healthier lifestyle and nutritional habits that your doctor recommends. She will help you create a healthier lifestyle that is sustainable AND enjoyable and will help you stay accountable, so that this becomes the new way of self-care for you.

What does it mean to have unlimited portal messages and calls?

Unlimited portal messaging and phone calls are available to our patients who sign up for one of our health packages. Messages and calls may relate to food or symptom diaries, following up on your progress, or answering questions about lab results. During our normal business hours, we will respond to your phone calls and/or patient portal messages as soon we can. To best serve all of our patients and ensure that we devote the necessary attention and time to each question, we will respond within 24-48 business hours. Please note that calls longer than 15 minutes will count towards a visit. Similarly, certain discussions may necessitate a call or a visit, instead of a portal message exchange. Your provider will let you know if/when this might be the case.

What if I don’t live in the State of New York or live outside of the US?

You do not need to be a resident of the State of New York to be seen by our team in our office. Due to the laws applicable to the practice of medicine, all individuals who live outside of New York or California, need to be in New York or California at the time of their visits. Dr. Bojana is unable to see you for remote visits and continue care in between visits if you are not in New York or California. She is happy to discuss her findings with your primary care physician in your State or country, so that this physician may continue your care.

Can a visit be done over video conference?

When medically appropriate, we will absolutely see you from the comfort of your home or office! We want our patients to have access to the support they need, when they need it. Although the initial visit with Dr. Bojana must be done in person, any subsequent visits can be done virtually (via Zoom videoconference), or over the phone, provided that you are in one of the two states Dr. Bojana is licensed to practice medicine in – New York and California. There may be instances when Dr. Bojana may ask you to come in for a follow up visit in person (e.g., when follow up on a particular physical finding is necessary). It should also be noted that for patients who wish to submit their bills for reimbursement by their insurance, the visit must be in person. Please take this into consideration when booking a phone or video conference.

Financial Policy Questions

Do you accept insurance?

Although Dr. Bojana Jankovic Weatherly is not in network, which means that she does not take insurance, our office will provide you with a superbill with a CPT code and diagnostic codes after each in- office visit that you can submit to your insurance for reimbursement. Unfortunately, our health coach’s visits are not reimbursable by insurance.

Why don’t you accept insurance?

This is a great question. In general, when a doctor is contracted with an insurance company, the insurance carrier calls most of the shots. These insurance contracts stipulate how much time the doctor should spend with you, what the doctor gets paid, and most importantly, what services are provided to you. Unfortunately, insurance companies’ business decisions are not always aligned with what is in the patient’s best interest.

What does this mean for you? This means that contracted doctors are forced onto a path where they see a large number of patients per day and are often not able to spend the time their patients need in an appointment. Many people know this feeling of long wait times, rushed appointments, not feeling listened to, and treating the symptom while not addressing the triggers and the underlying problem(s). Stepping away from these contracts allows our doctor to dedicate the time and attention you need in your appointments to understand the big picture, to understand you as a unique person in your life and health journey! It allows us to research where the issue(s) are stemming from, and how best to treat them. We practice evidence-based medicine and our patients’ happiness and stellar outcomes are how we measure success.

Do you accept Medicare/Medicaid insurance?

Dr. Bojana Jankovic Weatherly has opted out of Medicare and patients with Medicare or Medicaid (even if it is secondary) cannot submit for reimbursement.

What are the prices for your services?

PackagePriceSavingsGift
My comprehensive care annual package$1950$700$249
My health discovery package$1400$450
My support MD package$1000$200
My support coaching package$300$100

Please note that My support MD and coaching packages are only available to patients who have had the initial visits with the physician and health coach, respectively.

Dr. Bojana Jankovic WeatherlyInitial Visit (75-90 min)First follow up (45 or 60 min)Subsequent follow ups (30 min)
Individual Price$750$450 / $600$300

Please note that if a subsequent follow up is recommended that is longer than 30 min, we will discuss this with you prior to booking the appointment. Price will vary according to the duration of the visit.

Vanessa Kahler Health CoachInitial visit (60 min)Follow up (30 min)
Individual Price$200$100

How does insurance reimbursement work?

Upon your request, you will be provided a superbill with CPT (Current Procedural Terminology) and diagnostic codes after each in person visit with the doctor. You may request a paper copy, or an electronic copy can be uploaded to your portal. This is what you will send to your insurance provider. If you have out-of-network coverage, then you will receive reimbursement according to your policy, after you have met your deductible. This reimbursement will be issued directly to you. Since each individual’s insurance coverage may differ, if you have questions regarding how much of your visit cost will be covered, we encourage you to call your insurance provider ahead of time and ask about their reimbursement rates and policy. You can find a list of CPT codes we commonly use here.

Can I use my FSA/HSA account to pay for my visits?

Patients may be able to utilize their flexible spending account or a health savings account to pay for their visits. Please contact your insurance provider to confirm.

Cancellation Policy

Prior to your visit, we devote time to reviewing your intake forms and preparing for our visit. We dedicate the time during our visit to provide you with the care, thoughtfulness and attention to best serve your needs. Because of the significant preparation that goes into our visits and the time that is reserved for your visit, we ask that you notify us 2 business days in advance to change or cancel an appointment to avoid a late cancellation fee. Providing notice in advance allows us to reallocate that time slot to another patient who is waiting for availability. If we are not provided this notice for the appointment with your doctor, a $300 cancellation fee will be applied for new patient/initial appointments, $200 for 60 minute and $100 for 30 minute follow up visits (this is a separate charge from your deposit). For health coaching visits that were cancelled late or missed, a cancellation fee of $100 will be applied for each new patient appointment, and $50 for each follow up appointment.

Because we understand that circumstances that are out of our control can occur from time to time, the first missed appointment fee will be waived. If you are rescheduling your appointment at this time, your deposit will follow the appointment. If you need to cancel the appointment without rescheduling, a full refund will be issued for the appointment deposit if the cancellation is made 2 business days in advance of the appointment with no cancellation fee.

Cancelled appointment type with Dr. BojanaLate Cancellation Fee
Initial/New Patient$300
60 minute appointment$200
30 minute appointment$100

Financial Policy + Payment Plans

What are the prices for your packages?

You may view our package and visit prices here.

When is payment due?

For package purchases: A deposit of $500 is due during the booking of your package appointments, except for the My support packages. The full remaining balance is due at the time of your first visit.

For individual appointments with your doctor: A deposit of $300 is due during the booking of your initial visit (see cancellation policy regarding refunding of these deposits), and a $100-$200 deposit for follow up visits (depending on the length of the visit), with the full remaining balance due at the time of your appointment.

If you feel that this practice is not the right fit for you, you may cancel your package and will be issued a refund for the unused portion of your package. This amount will be equal to your package price minus the full cost of each individual visit with your doctor and/or health coach.

For individual appointments with your health coach: a deposit of $100 is due at time of booking your initial visit, and $50 at time of booking your follow up visit.

Payment for follow up packages with your doctor and health coach are due at time of booking.

Package BookedDue at time of booking (deposit)Due at the first visit (balance)
My comprehensive care annual package$500$1450
My health discovery package$500$900
My support MD packageFull amount due ($1000)
My support coaching packageFull amount due ($300)
Individual appointment bookedDue at time of booking (deposit)Due at time of appointment (balance)
Initial/New patient visit with MD$300$450
Initial/New patient visit with health coach$100$100
60 minute follow up with MD$200$400
45 minute follow up with MD$100$350
30 minute follow up with MD$100$200
30 minute follow up with health coach$50$50

Do you offer payment plans?

Dr. Bojana Jankovic Weatherly and her team are dedicated to making comprehensive care available to all, and we offer a payment plan for those who may need assistance. Payment plans are available to package purchasing patients only. We ask that patients pay half of their package price at their first visit and parcel the remaining payments over the course of 3 months. These payments will be charged to the card of your choice on the reoccurring date of your choosing each subsequent month. For example: if a patient selects our comprehensive care annual package for $1950.00, $975.00 is due at the booking of appointment, and three consecutive monthly payments of $325.00 will follow.

I want to ask my insurance how much of my visits they will cover. What CPT codes do you use?

Although these are the commonly used codes based on our experience, please note that for each visit, the code may differ, based on the nature of the visit, duration, extent of counseling required as well as complexity of the medical problems: Commonly used CPT codes:

Appointment TypeDurationDescriptionCodeModifier
New Patient90 minutes>= 60 minutes of face to face time with the physician and counseling and/or coordinating care9920525
30 minutes of preventive medicine counseling and/or risk factor intervention/s provided99402
New Patient75 minutes>= 60 minutes of face to face time with the physician and counseling and/or coordinating care9920525
15 minutes of preventative medicine counseling and/or risk factor intervention/s provided99401
Follow Up60 minutes, 45 minutes>= 40 minutes of preventive medicine counseling and/or risk factor intervention/s provided99215
30 minutes>= 25 minutes of preventive medicine counseling and/or risk factor intervention/s provided99214
15 minutes>= 15 minutes of preventive medicine counseling and/or risk factor intervention/s provided99213

Labs

Do I need to have labs done?

Dr. Bojana Jankovic Weatherly will ask you to share your past medical records, including any lab studies and imaging. Depending on which labs were done and when, as well as the nature of your symptoms, we may recommend lab testing. It has been our experience that for most patients, lab testing is recommended at the time of our first visit. The purpose of laboratory testing is to evaluate nutritional, biochemical, or physiological status and utilize this as part of the assessment that will help guide our plan. Our office utilizes conventional lab tests as well as certain functional medicine laboratory assessments. Our approach is designed to assist your team and other healthcare providers in finding the underlying causes of your condition(s).

Is my lab testing covered?

Your doctor will provide diagnostic codes that correspond to the laboratory tests she orders. Your insurance will determine if these lab tests are covered. For Genova Diagnostics (subspecialized stool and breath tests as well as certain urine and blood tests) and Precision Analytical tests (hormone testing), the payment is made by the patient directly to the diagnostic laboratory.

Which lab should I go to if I need to have blood work done?

We typically refer to Quest Diagnostics and BioReference Laboratories. Our electronic health records interface with both labs, therefore ordering of tests as well as receipt of labs is made convenient. Once the tests have been ordered, you may make an appointment at a Quest or BioReference draw station convenient to you.

Do you work with any specialty labs?

We work with specialty labs as well such as Genova Diagnostics and Precision Analytical for various functional medicine tests that are not available through the conventional laboratories.

How can I view my test results?

Results will be posted to your patient portal with a comment from your doctor. Depending on the complexity of the labs and results, your doctor may message you with results via the portal, call you to discuss the results over the phone, ask you to come to the office or book a virtual visit to discuss the lab results and plan.

Medications + Supplements:

Where can I purchase vitamins and supplements?

Dr. Bojana Jankovic Weatherly uses Fullscript online dispensary to recommend vitamins and other supplements that you may purchase. You will be notified via email and text when Dr. Weatherly makes a recommendation. You may then order these supplements and refill them as needed and as indicated. Our patients can enjoy a 35% discount when using this site, (this is Dr. Weatherly’s discount – our practice does not profit from supplement sales)!

How do refills work?

If your treatment requires prescription medications, these will be prescribed (and refilled if indicated) via the patient portal. It is important to keep your preferred pharmacy on file up to date. For uninterrupted prescriptions, it is important that patients do not miss appointments with Dr. Bojana Jankovic Weatherly. Please notify us that you need a refill at least 7 business days before you are about to run out of your prescription medications. If you use a mail delivery pharmacy, please request your refill at least two weeks prior to the refill date to ensure you are not left without your medication.

Can you refill a medication from another doctor?

Generally, medications prescribed by another physician should be managed by this same physician. This is to ensure the safety and wellbeing of our patients.

Do you prescribe controlled substances?

No controlled medication will be prescribed through our practice. It is advised that a patient seek care with their primary care provider, psychiatrist or pain management specialist to help manage such prescriptions.

Getting in Touch

How do I get in touch with my provider?

Dr. Bojana Jankovic Weatherly and Vanessa Kahler use the secure messaging system via the patient portal. Our office is always available by phone if you have a question regarding your appointment, or package details. For any medical questions, we prefer the patient portal because this is encrypted to ensure the protection of your private health information. Please allow our team two business days to respond to all messages, and if you have an emergency, please call 911, or go to the nearest emergency center for care. Please keep in mind that our office is not equipped for emergent visits.

Is it safe to send private health information via email?

Our office offers patient support via a Gmail address. This is ideal for general questions regarding the practice and to gain more information about how to schedule an appointment. However, this is not a HIPAA compliant email, and for this reason we strongly urge patients to make use of the messaging via patient portal for any medical questions to our providers. Likewise, our team will always post your lab results to your secure patient portal rather than send lab results via Gmail.

What are your office hours?

Our team can be reached Monday – Thursday from 9am – 4:30pm. The first appointment for the day is at 9:30am. We do not see patients on Fridays, or the weekend. If you are struggling to find an appointment time that works for you and your commute, please reach out to our office to see if a later appointment can be made available and we will do our best to accommodate you.

Where are you located?

We are located at 387 Park Avenue South, 5th floor. When you arrive, please let the front desk know that you are here to see Dr. Bojana Jankovic Weatherly and have a seat in the front lobby. Bridget will come to greet you prior to your appointment and will show you to our offices.

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